Terms of Service
This page contains our terms, please review carefully.
We try to keep our terms simple, our refund and returns policy lasts five (5) days because our items are perishable. If five (5) days have passed from receipt of the product, we can’t offer you a full refund or exchange. We may not carry or offer the example items listed below but we included them for your general reference anyway.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If all of the coffee appears to have been consumed and the claim is that you are not satisfied with our product, you will not be approved for a refund.
To complete your return, we require your order number.
There are certain situations where only partial refunds are granted:
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refunds & Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company, it may take some time before your refund is officially posted.
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Next contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund yet, please contact us at ottsflatironcoffee@gmail.com
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ottsflatironcoffee@gmail.com and send your item to:
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2577 N. Charlebois Rd, Apache Junction, AZ 85119
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to:
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2577 N. Charlebois Rd, Apache Junction, AZ 85119
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Ott's Flatiron Coffee will pay for shipping at USPS Flat rate standard rates via shipping and delivery options below. Depending on where you live, the time it may take for your exchanged product to reach you will vary.
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If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: http://www.ottsflatironcoffee.com/refunds-and-returns-policy.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS? Shipping Fees are offered at USPS standard shipping rates:
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up to 1 Ib - $9.44
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1 lb to 6 Ibs - $16.10
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6.01 lbs or more - $21.60
USPS Standard Shipping takes around 3 to 4 days from the date/time of ordering. All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY? We do not offer international shipping at this time.
QUESTIONS ABOUT RETURNS? If you have questions about refunds and returns, please review our Refunds & Return Policy.
Need help?
Contact us at ottsflatironcoffee@gmail.com for questions related to refunds and returns.
This page last updated August 30, 2022.